MY SPA is a wellness planner for your beauty, wellness or sports offers. It enables every employee and external sales partners to make a verified reservation for a treatment whenever your guest asks you for it.
Is your current software no longer being further developed or is your scheduling for applications on slips of paper, Excel sheets or in Outlook taking place? The handling is optimized for error-free and fast booking. The software is operated via browser and also enables bookings through external partners such as affiliated hotels or tourism offices, who do not need to know your offer in detail in order to reserve appointments reliably.
MY SPA supports your staff planning and optimizes the occupancy rate of your spa and wellness area, because it takes into account the opening and individual working hours and qualifications of your specialists as well as the special requirements of individual treatments.
Complex adjustment of rooms, equipment, set-up times and for the application of qualified specialists
Consideration of opening hours, online bookability, individual working hours / absences
Current numbers at all times: Sales statistics, workload figures, personnel data, commission
Determine duration, price, calendar color, specialist and rooms. Treatments can be set up in varieties: Different treatment duration, different prices or set-up times. For booking, MY SPA offers several booking routes, depending on the user: quick and flexible for Wellness-Desk specialists, save for staff members who are not familiar with the conditions, attractive for guests. Couple treatments consider two guests and two practitioners, and a four-handed treatment is also possible.
With the MY SPA course management, sports programs and group appointments are easy to plan. Yoga courses, ski courses, salt caves or excursions - courses are configured with their details, possible instructors and rooms or meeting points and scheduled once, daily or weekly at certain time intervals. Colour codes show the occupancy at a glance and offer functions for bookings. Guests are quickly added and participant lists are printed. Course descriptions and weekly schedules can be created with your own texts and pictures.
You can put together packages from your applications and courses with just a few clicks. A package can consist of different applications, courses or a number of identical offers, or can consist of a trial training (free of charge), a body analysis and 10 training units valid for one year.
No matter if Valentine's or Christmas special - there are no limits to your creative marketing ideas. The individual dates are reserved at any time for the customer. Difficult to manage? No. So that you don't lose track of which service the customer has already used, packages are managed in a separate mask, but appear in the daily schedules like regular appointments.
Interaction with the hotel system
Wellness offers are often arranged together with the hotel stay. With a connected hotel system - protel or Suite 8 - the components of the arrangement are transferred to MY SPA. If a credit has been created in the hotel system, MY SPA transfers the successful execution. This can also be done automatically.
The sale of additional items is a decisive economic factor in increasing the contribution margin of the spa area for the hotel. This makes the consultation all the more valuable if the specialist knows the sales history of the guest on the next visit.
You manage your spa sales items in MY SPA and select the products from the selection or scan the EAN code of the product. Goods receipts and corrections in comparison with the integrated inventory list are recorded manually, sales and reservations are managed automatically. You can add sales products to a guest in many places: in the customer profile, in the appointment, in the appointment overviews... wherever you see a shopping cart.
The billing is clear: all unpaid services of the guest are suggested for billing at any time. Prices can be edited - depending on the employee's authorization. Tips are entered quickly and easily for the practitioners. All positions are either sent directly to the hotel system.
If you do not want to create day guests in the hotel system or want to enable direct payment of spa sales: Opt for the integration of our GoBD-compliant POS system MY POS. Payment methods created in MY POS are offered directly in the MY SPA interface and sent to connected POS printers, also with cash drawer opening.
The advantage: the convenient settlement screen for posting sales to the hotel invoice is supplemented by the selection of direct payment types from the MY POS cash register. For the settlement of advanced booking transactions such as splitting invoices, merging transactions, financial splitting with multiple payment types, the POS interface is on hand in another browser tab. The MY POS Administration Backend provides access to item management, statistics, bills and daily closings.
For Austria and Germany the required connection to the tax authorities is available, and fiscal printers, e.g. for Italy, can also be connected.
As a transaction cash register, MY POS can open a transaction for your daily guest at the entrance, identified according to a spin number, member number, or RFID transponder. In the course of your stay, not only the admission is booked on this process, but also e.g. consumption with orders from the bar or kitchen. Bookings from the spa area can be bundled with reductions, sales of additional items and added tips for specialists.
MY SPA offers a multi-level authorization structure: from the simple user, who can only see and maintain his own appointments, to article and master data administrators and administrators, who manage the entire spa operation and have full access to reporting. Not only spa appointments can be maintained, but also meetings, vacations or self-designed appointment types, where you determine the percentage of such activities that should flow into the utilization report.
Employees' working times can be entered permanently or allocated on a weekly basis using shift schedules or working time templates. Create your own weekly working time models! A working time report clarifies how many hours an employee has worked. This helps freelancers to keep to their monthly working hours.
The MY SPA commission model is freely configurable per employee: Specify a minimum turnover for services and article sales and a percentage share. MY SPA calculates service sales for practitioners and course instructors, takes account of discounts and reduced package prices and displays tips booked. Articles can be sold free of charge or added to treatment appointments - in this case we charge the sales turnover to the dentist.
Our interfaces can handle quite a bit: From the moment a reservation is created, your guests are also known in MY SPA. It is selectable in which status the reservation should be reported to MY SPA - whether already in the status Optional without or with deduction from the room contingent or only with a fixed reservation. Stay data, fellow travellers and their guest profiles are transferred - with all personal data and notes. The language of the guest determines the language of the customer documents, if translations are provided.
All reservation changes are immediately visible in MY SPA, so that e.g. the room number is always up-to-date.
Arrangement components, packages and, with some hotel systems, individual services, are transferred to MY SPA for realisation.
The appointment overview shows a variety of details about the guest's stay. Coloured markings in the calendar show the reservation status - green for the arrival day, red for the departure day and blue for a cancelled or changed stay or other conflicts with the reservation.
Treatments, item sales and tips are billed to the guest's reservation. Guest Checks can be generated at the wellness desk for the guest to sign. Day Spa guests can be checked in to a day guest account, then receive their final bill at reception. Alternatively, we offer our web-based MY POS checkout as an add-on: transactions from MY SPA are sent directly to the checkout and, depending on the country, may be registered for tax purposes and can be settled there. Turnovers are sent to the hotel system for information purposes.
Each treatment, each sales item as well as tips can be transferred to individual or collective accounts. Turnover account IDs can be maintained in MY SPA.
MY SPA bietet eine transparente Lizensierung: Großzügige Basifunktionen und einige Module. MY SPA eignet sich für einzelne Spas, mit und ohne Hotelanbindung sowie Spa-Ketten und Clubs.
Unsere Lizenzmodelle - Serverlizenz mit Servicevertrag oder Software Miete - bieten Lösungen an, die sich nach Ihrem Bedarf richten: Die Zahl Ihrer Standorte, mit oder Anbindung an ein Hotel und ob Sie dort über eine gute Internetanbindung verfügen oder internetunabhängig arbeiten möchten. Was Sie zusätzlich zur MY SPA Basis-Lizenz buchen können, sind einige Module, die nicht jeder benötigt, und deshalb auch nicht dafür zahlen soll:
MY SPA eignet sich für:
Unsere Server-Lizenz ist unbegrenzt und unabhängig von der Zahl Ihrer Arbeitsplätze, Räume, Gäste, Angebote, Buchungen..... Auch die Anzahl Ihrer Zimmer ist für uns nicht wichtig. Auch die Hosting Lizenz ist eine Flatrate und nur abhängig von der Basislizenz plus den Modulen.
Wo auch immer auf der Welt sich Ihre Spa's befinden, MY SPA verwaltet verschiedene Zeitzonen, Währungen, Hotel-System Schnittstellen und Sprachen. Echtes Multi-Property. Darauf verlassen sich zum Beispiel TUI BLUE Hotels und Magic Life Clubs.
MY SPA Wellnessplaner kommt als Virtuelle Maschine vorkonfiguriert zu Ihnen - zur Installation auf Ihren eigenen Servern vor Ort oder im Rechenzentrum, oder mit Hardware.
Den Ort der Installation bestimmen Sie: sei es zur Installation auf Ihren Server vor Ort oder im Rechenzentrum. Oder auf der MY SPA Box, die Sie nur noch in Ihr Netzwerk integrieren.
Befindet sich Ihr Hotel an wunderschönen, aber abgelegenen Orten, und Sie haben manchmal Probleme mit der Internetverbindung oder Stromversorgung? Bei einer Vor Ort Serverinstallation arbeiten Sie zwar mithilfe des auf Ihren Geräten installierten Browsers, aber dennoch lokal. Wir sichern Ihre Datenbank täglich nachts in ein Rechenzentrum. Falls nötig, ist Ihre Installation innerhalb kürzester Zeit neu aufgesetzt und wieder erreichbar. Für die Ausfallsicherheit sorgen zusätzlich Mitarbeiterpläne, die Sie sich regelmäßig und automatisch für die kommenden drei Tagen schicken lassen können.
Das heißt, Sie benötigen keine Arbeitsplatz- oder Rechner-Installation, sondern verwenden den Browser Ihrer Geräte. Die Software ist auf einem Server installiert - wo, das ist Ihre Wahl: in unserer Cloud, auf einem Server bei Ihnen vor Ort oder privat im Rechenzentrum. Ab da arbeiten alle berechtigten Mitarbeiter und wenn Sie möchten, auch Ihre Kunden, parallel. Sie benötigen keine fest installierten Programme an bestimmten Arbeitsplätzen, keinen neuen PC, kein bestimmtes Betriebssystem. Arbeiten Sie mit den Geräten, die Sie haben, von wo Sie möchten.
Wer sich auskennt, weiß, dass damit Probleme wie Neustart von Diensten kein Thema mehr ist. Für die Verwaltung eines Spa Betriebs sollte der Virtualisierungshost minimal dies bieten: 100 GB SSD Storage auf der Festplatte, 2 virtuelle CPUs, 2 GB RAM, 1x1 GBit Netzwerk.
Der Zugriff auf die MY SPA Appliance erfolgt über Port 80 und 443 und muss von den Clients aus möglich sein. Hierfür wird eine feste IP Adresse benötigt. Für einen komfortablen Zugriff richten wir gerne optional einen lokalen Hostnamen, z.B. myspa.ihrefirma.local ein. Für Updates und Wartungen muss MY SPA über Port 443 (outgoing) mit dem Internet kommunizieren können.
Soll ein Zugriff über WLAN erfolgen, muss das IP-Netzwerk bzw. die IP-Adresse der Appliance aus dem WLAN erreichbar sein (Port 80 oder 443).
Die Erreichbarkeit von außerhalb über das Internet wird mittels einer Portweiterleitung auf die IP-Adresse von MY SPA eingerichtet (wir empfehlen, dies ausschließlich verschlüsselt über Port 443 umzusetzen). Insbesondere bei Einrichtung des externen Zugriffs ist die Verwendung eines SSL-Zertifikates sinnvoll, das wir gerne auf der Appliance installieren.
Für die Auslieferung von MY SPA als vorinstallierte Hardware-Appliance ist eine weitere feste, verfügbare IP Adresse erforderlich.
