MY SPA is a wellness planner for your beauty, wellness or sports offers. It enables every employee and external sales partners to make a verified reservation for a treatment whenever your guest asks you for it.
Is your current software no longer being further developed or is your scheduling for applications on slips of paper, Excel sheets or in Outlook taking place? The handling is optimized for error-free and fast booking. The software is operated via browser and also enables bookings through external partners such as affiliated hotels or tourism offices, who do not need to know your offer in detail in order to reserve appointments reliably.
MY SPA supports your staff planning and optimizes the occupancy rate of your spa and wellness area, because it takes into account the opening and individual working hours and qualifications of your specialists as well as the special requirements of individual treatments.
Complex adjustment of rooms, equipment, set-up times and for the application of qualified specialists
Consideration of opening hours, online bookability, individual working hours / absences
Current numbers at all times: Sales statistics, workload figures, personnel data, commission
Determine duration, price, calendar color, specialist and rooms. Treatments can be set up in varieties: Different treatment duration, different prices or set-up times. For booking, MY SPA offers several booking routes, depending on the user: quick and flexible for Wellness-Desk specialists, save for staff members who are not familiar with the conditions, attractive for guests. Couple treatments consider two guests and two practitioners, and a four-handed treatment is also possible.
With the MY SPA course management, sports programs and group appointments are easy to plan. Yoga courses, ski courses, salt caves or excursions - courses are configured with their details, possible instructors and rooms or meeting points and scheduled once, daily or weekly at certain time intervals. Colour codes show the occupancy at a glance and offer functions for bookings. Guests are quickly added and participant lists are printed. Course descriptions and weekly schedules can be created with your own texts and pictures.
You can put together packages from your applications and courses with just a few clicks. A package can consist of different applications, courses or a number of identical offers, or can consist of a trial training (free of charge), a body analysis and 10 training units valid for one year.
No matter if Valentine's or Christmas special - there are no limits to your creative marketing ideas. The individual dates are reserved at any time for the customer. Difficult to manage? No. So that you don't lose track of which service the customer has already used, packages are managed in a separate mask, but appear in the daily schedules like regular appointments.
Interaction with the hotel system
Wellness offers are often arranged together with the hotel stay. With a connected hotel system - protel or Suite 8 - the components of the arrangement are transferred to MY SPA. If a credit has been created in the hotel system, MY SPA transfers the successful execution. This can also be done automatically.
The sale of additional items is a decisive economic factor in increasing the contribution margin of the spa area for the hotel. This makes the consultation all the more valuable if the specialist knows the sales history of the guest on the next visit.
You manage your spa sales items in MY SPA and select the products from the selection or scan the EAN code of the product. Goods receipts and corrections in comparison with the integrated inventory list are recorded manually, sales and reservations are managed automatically. You can add sales products to a guest in many places: in the customer profile, in the appointment, in the appointment overviews... wherever you see a shopping cart.
The billing is clear: all unpaid services of the guest are suggested for billing at any time. Prices can be edited - depending on the employee's authorization. Tips are entered quickly and easily for the practitioners. All positions are either sent directly to the hotel system.
If you do not want to create day guests in the hotel system or want to enable direct payment of spa sales: Opt for the integration of our GoBD-compliant POS system MY POS. Payment methods created in MY POS are offered directly in the MY SPA interface and sent to connected POS printers, also with cash drawer opening.
The advantage: the convenient settlement screen for posting sales to the hotel invoice is supplemented by the selection of direct payment types from the MY POS cash register. For the settlement of advanced booking transactions such as splitting invoices, merging transactions, financial splitting with multiple payment types, the POS interface is on hand in another browser tab. The MY POS Administration Backend provides access to item management, statistics, bills and daily closings.
For Austria and Germany the required connection to the tax authorities is available, and fiscal printers, e.g. for Italy, can also be connected.
As a transaction cash register, MY POS can open a transaction for your daily guest at the entrance, identified according to a spin number, member number, or RFID transponder. In the course of your stay, not only the admission is booked on this process, but also e.g. consumption with orders from the bar or kitchen. Bookings from the spa area can be bundled with reductions, sales of additional items and added tips for specialists.
MY SPA offers a multi-level authorization structure: from the simple user, who can only see and maintain his own appointments, to article and master data administrators and administrators, who manage the entire spa operation and have full access to reporting. Not only spa appointments can be maintained, but also meetings, vacations or self-designed appointment types, where you determine the percentage of such activities that should flow into the utilization report.
Employees' working times can be entered permanently or allocated on a weekly basis using shift schedules or working time templates. Create your own weekly working time models! A working time report clarifies how many hours an employee has worked. This helps freelancers to keep to their monthly working hours.
The MY SPA commission model is freely configurable per employee: Specify a minimum turnover for services and article sales and a percentage share. MY SPA calculates service sales for practitioners and course instructors, takes account of discounts and reduced package prices and displays tips booked. Articles can be sold free of charge or added to treatment appointments - in this case we charge the sales turnover to the dentist.
Your data is always hosted privately and never shared with other customers' data. Each MY SPA installation is managed as a separate virtual server.
You determine the installation location: preconfigured for installation on your server on site or in the Hetzner data centre.
Is your hotel in a beautiful but remote location and do you sometimes have problems with the internet connection or power supply? With an on-site server installation, you work using the browser installed on your devices, but still locally. We back up your database to a data centre every night. If necessary, your installation is set up again and accessible again within a very short time. Additional employee schedules, which you can have sent to you regularly and automatically for the next three days, ensure fail-safety.
This means that you do not need a workstation or computer installation, but use the browser on your devices. The software is installed on a server - you choose where: in our cloud, on a server on your premises or privately in the data centre. From there, all authorised employees and, if you wish, your customers can work in parallel. You don't need any permanently installed programmes at specific workstations, no new PC, no specific operating system. Work with the devices you have, from wherever you want.
